How do I contact SSI?

By Hogan Smith

Updated 03/05/2025


If you need to get in touch with the Social Security Administration (SSA) to inquire about Supplemental Security Income (SSI) or need help with your claim, contacting them is essential. The SSA provides several ways to contact their offices for assistance. Here's how you can reach out to the SSI division to get the support you need.

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Ways to Contact SSI


Call the SSA’s National Helpline

One of the easiest ways to contact SSI is by calling the SSA’s national helpline. They can provide general information, answer questions about your claim, and guide you through the process.


  • Phone Number: 1-800-772-1213
  • Hours of Operation: Monday through Friday, 7 a.m. to 7 p.m.
  • TTY (Text Telephone) Number: 1-800-325-0778 (for those with hearing impairments)


When calling, make sure to have your Social Security number (SSN) and any relevant information about your claim handy to help the representative assist you more efficiently.


Visit Your Local SSA Office

If you prefer to speak to someone in person, you can visit your local SSA office. Use the SSA’s online office locator to find the nearest office to you:



At the office, a representative can assist you with your SSI claim, answer questions, and provide personalized support. It’s a good idea to schedule an appointment before visiting to reduce your wait time.


Apply Online for SSI

The SSA allows you to apply for SSI benefits online, and you can check the status of your claim or request additional information through your online account. If you’re already receiving SSI, you can manage your benefits, update your address, and more.



To create an online account, go to the SSA’s website and register for “my Social Security.” This online portal allows you to track the progress of your claim and submit necessary documents.


Mail Your Documents to SSA

If you need to submit documents to support your SSI claim, you can mail them to the SSA. Be sure to send copies, not originals, and keep track of what you’ve submitted.


  • Mailing Address: The mailing address for SSI claims depends on your location. Use the SSA website or contact the national helpline for the correct address.


Contact SSA by Fax

In some cases, the SSA allows you to fax documents directly to them. Be sure to check if your local SSA office accepts faxes and confirm the fax number before sending any documents.


Follow Up on Your Claim Status

If you want to check the status of your SSI claim or get updates, the easiest way is through your online account. Alternatively, you can call the SSA’s national helpline to ask for updates.

How Hogan Smith Can Help

Navigating the process of applying for SSI benefits or managing your claim can be complex. At Hogan Smith, we can assist you with:


  • Determining your eligibility for SSI benefits.
  • Helping you gather the necessary medical and financial documentation.
  • Ensuring your application is complete and accurate, which can help speed up the process.
  • Representing you through the appeals process if your claim is denied, ensuring that your case is handled professionally.

Contact Hogan Smith Today

If you need assistance with your SSI claim or are having trouble getting through to the SSA, Hogan Smith is ready to help. Contact us for a free consultation, and let us guide you through the process of applying for or managing your SSI benefits. We are committed to helping you get the support you need.


Further Reading

A black and white icon of a newspaper on a white background.

Updated February 10, 2025

A black and white icon of a newspaper on a white background.

Updated February 10, 2025

A black and white icon of a newspaper on a white background.

Updated February 10, 2025

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