Step 1: Apply for Disability Benefits

The first step to getting a case worker is to apply for disability benefits through the appropriate program, such as Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI). A case worker is typically assigned once you’ve submitted your initial application. You can apply in several ways:

• Online: You can apply for SSDI or SSI benefits online through the Social Security Administration’s website at www.ssa.gov.
• By phone: Call the SSA at 1-800-772-1213 to start your application process.
• In person: You can visit your local SSA office to apply for benefits.

Step 2: Work with a Social Security Representative

Once you’ve submitted your application, a Social Security representative will likely be assigned to your case. While this representative may not always be called a “case worker,” they fulfill the same role, guiding you through the process and helping with things like:

• Reviewing your application: Ensuring that your application is complete and accurate.
• Requesting additional documents: Asking for medical records or other information to support your case.
• Updating your case: Letting you know if there are any changes or additional steps you need to take.

Though they aren’t assigned specifically to your case like a “case worker,” this representative will assist you throughout the process.

Step 3: Consider Hiring a Disability Lawyer or Advocate

If you're looking for more personalized and in-depth support, you might consider hiring a disability attorney or advocate. These professionals can function as your case workers in many ways, as they have experience working directly with the SSA and navigating the claims process. They can help you by:

• Filling out your application and ensuring all your medical evidence is submitted.
• Helping you prepare for hearings or appeals if your initial claim is denied.
• Representing you at hearings: A disability lawyer can speak on your behalf at any hearings and ensure that your case is presented in the strongest way possible.
  
  

While hiring a lawyer isn’t mandatory, it can increase your chances of success, especially if your case is complex.

Step 4: Contact a Disability Services Agency

In some cases, you may be able to get a case worker through a disability services agency. These agencies help individuals with disabilities navigate various benefit programs, including Social Security Disability. They can often provide assistance with:

• Filling out applications.
• Organizing medical records.
• Helping with appeals if your application is denied.

These agencies may have staff that work closely with the SSA and can guide you through the entire process.

Step 5: Stay in Contact with Your Case Worker

Once you’ve been assigned a case worker (whether through the SSA or through a disability lawyer or advocate), be sure to stay in regular contact. They’ll help you understand what’s happening with your case and what steps you need to take next. Here’s how to stay organized and keep the process moving smoothly:

• Ask questions: If you don’t understand something or if you need clarification, reach out to your case worker.
• Follow up regularly: Stay on top of deadlines and check in if you haven’t heard anything in a while.
• Provide any requested information promptly: If your case worker asks for additional documents or evidence, send them as soon as possible to avoid delays.

Step 6: Be Persistent If You Don’t Get Assigned a Case Worker

While many people are assigned a case worker as part of their disability claim process, this doesn’t always happen automatically. If you feel like your case is falling through the cracks or you’re not receiving the assistance you need, don’t hesitate to be persistent. Here’s what you can do:

• Follow up: Contact the SSA to check the status of your application and ask if a case worker has been assigned to your claim.
• Request help: If you’re struggling to fill out your application or need clarification, ask the SSA or your disability lawyer for help. If you don’t have a case worker, they can connect you with one or offer guidance.
• Ask for a representative: If you haven’t been assigned a dedicated case worker, you can ask for a disability representative at your local SSA office or through the SSA helpline.