What Is a Disability Case Manager?

A disability case manager is a professional who helps individuals with disabilities manage and navigate the processes of applying for disability benefits. They work with applicants to ensure that their case is properly handled, gather necessary medical documentation, help with filing applications, and guide them through the appeals process if needed. Case managers often serve as the liaison between the applicant, medical providers, and government agencies, such as the Social Security Administration (SSA).

How to Get a Disability Case Manager

Contact a Disability Attorney or Law Firm

• One of the easiest ways to get a disability case manager is by working with a disability attorney or law firm that specializes in Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI) cases. Many law firms employ disability case managers who will assist with the entire process, from gathering medical records to completing your application and handling appeals.
• How Hogan Smith Can Help You: At Hogan Smith, we have an experienced team, including dedicated disability case managers, who work with clients throughout their claims process. We can help you with every step, ensuring you have the support you need.

Inquire Through Your Healthcare Provider

• If you’re already working with a healthcare provider or facility that specializes in your disability, they may offer case management services. Some hospitals, rehabilitation centers, and clinics employ disability case managers who are familiar with the process of applying for benefits and can help coordinate your care and documentation.
• You can ask your doctor or healthcare team if they provide any assistance with disability claims or can refer you to a professional who can help.

Apply for Case Management Through Social Services

• State or local social services often provide case management for people applying for disability benefits. These services are typically available to low-income individuals and can help guide you through the SSDI or SSI application process.
• To find local programs that offer disability case management, visit your county’s Department of Social Services or call your local SSA office for information on case management services in your area.

Contact Your Insurance Provider

• If you have disability insurance through your employer or a private provider, they may offer case management services to help with your claim. Insurance companies often provide case managers who will guide you through the process of filing your claim, handling paperwork, and obtaining necessary medical documentation.
• You can contact your insurance provider’s customer service department to ask if they offer this type of support.

Request Case Management from Your Disability Advocacy Group

• There are numerous non-profit organizations and advocacy groups dedicated to assisting individuals with disabilities. Some of these groups provide case management services to help with disability applications, particularly for individuals who may not be able to afford private legal assistance.
• Examples of organizations that offer disability case management and advocacy services include The National Organization of Social Security Claimants' Representatives (NOSSCR) and local chapters of The Arc. These groups may provide case managers or refer you to resources in your area.

What Does a Disability Case Manager Do?

A disability case manager provides a range of services, such as:

• Assisting with Applications: They help you fill out and submit your SSDI or SSI application, ensuring that all necessary information is included.
• Coordinating Medical Records: They work with your healthcare providers to gather the medical records and documentation needed to support your claim.
• Guiding You Through the Process: They explain the steps involved in applying for benefits, answer questions, and provide advice on how to strengthen your case.
• Appeals Support: If your application is denied, a disability case manager can help you navigate the appeals process and may even help represent you in hearings.
• Liaison with SSA: They can act as an intermediary between you and the Social Security Administration, handling correspondence and following up on the status of your claim.